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Last Updated: June 16, 2022

TourTrack, Inc. welcomes you to our website and the applications and services available from us, through our website or other platforms, including the TourTrack App (the “Site” and the “Services”). Your use of the Site and the Services are governed by these Terms of Use. Any time you browse the Site or use the Services in any way, you agree to be bound by these Terms of Use. If you don’t agree to these Terms of Use, do not use the Site or the Services.

Your use of the Services is also subject to our Privacy Policy (the “Privacy Policy”), which is located on the Site, as well as the policies and procedures available on the Site or the Services, as amended from time to time, including our refund and cancellation policies (the “Policies”). The Privacy Policy and the Policies are incorporated by reference into these Terms of Use and these Terms of Use, the Privacy Policy, and the Policies together are hereinafter referred to as this “Agreement”. We reserve the right to modify this Agreement at any time, with such changes becoming effective when we post the modified Agreement to the Site.

We also reserve the right to make any changes to the Site and Services in any manner and to deny or terminate your access to the Site and Services, even if you have an Account, in our sole discretion.

Each time you use the Site or the Services, the then-current version of this Agreement will apply. If you use the Site or the Services after a modification of this Agreement, you agree to be bound by this Agreement as modified.

This Agreement contains important information regarding your rights with respect to the Site and the Services, including your relationship with us, and include an arbitration provision that may limit your ability to pursue claims against us in court. Please read them carefully and review them regularly.

Eligibility

When you use the Services, you represent that you are (i) at least the age of majority in the jurisdiction where you reside or (ii) if you have not reached the age of majority in the jurisdiction where you reside, that you have received permission to use the Services from your parent or legal guardian.

You represent that any information you submit to us when using the Services is accurate, truthful, and current. You also represent that your use of the Services does not violate any applicable law or regulation.

Registration & Account

Certain of the Services or portions of the Site may require you to register for an account (“Account”), becoming a “Registered User”. As part of the Account creation process, you may be asked to provide a username and password unique to the Account (“Login Information”). You are responsible for the confidentiality and use of your Login Information and agree not to transfer or disclose your Login Information to any third party other than an individual with express authority to act on your behalf. If you suspect any unauthorized use of your Account, you agree to notify us immediately. You are solely responsible for any activities occurring under your Account. You have no ownership right to your Account. If you are registering an Account on behalf of an organization under an agreement between us and another organization, that organization may have administrator rights to access your account and any information provided under your Account.

Location-based Services

Some of the Services may require that location functionality be enabled on the relevant device in order to work properly. You acknowledge and agree that if location permissions and functionalities are not enabled on the device with which you access the Services, the Services may not work appropriately or at all. We will use any location information we receive from you in accordance with our Privacy Policy.

Third Parties

We do not provide, own or control any of the travel services and products that you can access through our Site, such as flights, accommodations, rental cars, packages, or travel insurance (the “Travel Products”). The Travel Products are owned, controlled or made available by third parties (the “Travel Providers”). The Travel Providers are responsible for the Travel Products. The Travel Provider’s terms and privacy policies apply to your use of the Services so you must agree to and understand those terms. Furthermore, the terms of the actual travel provider (airline, hotel, tour operator, etc.) apply to your travel, so you must also agree to and understand those terms. Your interaction with any Travel Provider found or accessed through our Site is at your own risk. We do not bear any responsibility should anything go wrong with booking or otherwise using the Travel Products.

The Site and Services may contain links to websites we do not operate, control, or maintain (“Third Party Websites”). We do not endorse any Third Party Websites, and we make no representation or warranty in any respect regarding the Third Party Websites. Any links to Third Party Websites on the Site and Services are provided solely for your convenience. If you do access any Third Party Websites, you do so at your own risk and waive any and all claims against us regarding the Third Party Websites or our links thereto.

User Submissions

Portions or features of the Services may allow you to contribute or otherwise provide content or other information to the Services. For such information, data, commentary, communications, downloads, files, text, images, graphics, videos, links, publications, content, tools, resources, programs and products that you post or submit to, or otherwise make available on, the Services (“User Submissions”), you grant us and the users of the Services an unrestricted, irrevocable, non-exclusive, worldwide, royalty-free and fully paid up license under all Intellectual Property Rights to use, reproduce, publicly display, publicly perform, copy, edit, modify, translate, reformat, transmit and distribute such User Submissions, with or without having your name attached thereto, in any manner or form and for any lawful purpose, with full rights to sublicense such rights through multiple tiers of distribution. You acknowledge and agree that we shall not be liable for any damages arising out of or related to your User Submissions. You represent and warrant that you own all right, title and interest in and to your User Submission that you post, or that you own or control, or have received the necessary licenses or other rights to, contribute such User Submissions to the Services. You agree not to disclose any Personal Information (as defined in our Privacy Policy) as part of a User Submission. In particular, you represent and warrant that you are the copyright owner of any photographs you make available via the Services, or that you have all appropriate authority and permissions from the copyright holder of such photographs to permit their dissemination on the Site and to otherwise grant the rights addressed herein.

In certain instances, your User Submissions may include trip itinerary information, and we may seek to use such information and provide access to such information to third parties. Before providing such information to any third party, we will seek your permission.

You are solely and entirely responsible for all of your User Submissions. You shall assume all risks associated with any reliance on the accuracy, completeness or usefulness of your User Submissions from or by others. We do not guarantee the accuracy, integrity or quality of the material you contribute or the material anyone else contributes as part of a User Submission. You acknowledge and agree that by accessing or using the Services, you may be exposed to material from others that you find objectionable. You acknowledge and agree that we shall not be liable for any actions or inactions resulting from or related to any User Submission made on the Services.

6. User Conduct

By continuing to use the Site and Services, you agree not to engage in any of the following prohibited uses (“Prohibited Use(s)”). You acknowledge and agree that if it is determined, in our sole discretion, that you have engaged in any Prohibited Use, we may immediately terminate your access to the Site and Services, with no possibility of appeal.

You agree that you will not:

  • Promote or conduct any unlawful activity or purpose, including without limitation, any activity that could give rise to criminal or civil liability;
  • Upload or otherwise disclose any Personal Information belonging to or about a third party except as required by the Services;
  • Share your Account login information for any reason, including to avoid the per-user fees;
  • Copy, republish, frame, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the Site, Materials, or Services, except in accordance with these Terms of Use;
  • Use data mining robots, scraping, or similar data gathering and extraction methods to infringe on our intellectual property and other valid commercial rights;
  • Use any means to attempt to or procure the personal information of any other individual, including other users, that may be used to identify or contact such individual without their explicit consent;
  • Attempt to or impersonate any individual, even for benign reasons, during the creation of your Account or your use of the Services;
  • Use the Site or Services in any manner that infringes any intellectual property rights or other rights of any party;
  • Transmit unsolicited or bulk communications to any TourTrack affiliated e-mail address or otherwise transmit or send spam emails or unsolicited emails to users of the Site;
  • Disrupt, interfere with or inhibit any other user from using and enjoying the Site or other affiliated or linked sites or Services;
  • Access or use the Site in any manner that could damage, disable, overburden or impair any TourTrack server or the network(s) connected to any TourTrack server;
  • Violate any applicable laws or regulations related to the access to or use of the Site or Services or engage in any activity prohibited by these Terms of Use;
  • Prepare, compile, use, download or otherwise copy any user directory or other user or usage information or any portion thereof, or transmit, provide or otherwise distribute (whether or not for a fee) such directory or information to any third party;
  • Violate our rights or the rights of any third party (including rights of privacy and publicity) or abuse, defame, harass, stalk or threaten another; or
  • Use any TourTrack domain name as a pseudonymous return e-mail address.

Data

You agree that we have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Site and Services, and related systems (for example, anonymous and aggregated information concerning user behavior and use of the Services), and we will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Site Services and for other development, diagnostic and corrective purposes in connection with the Site and Services and other of our offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with our business.

PAID SERVICES

Month to month

 

Subscription Terms

Your subscription begins immediately after your trial ends. Your subscription will automatically renew each month without notice until you cancel. You authorize us to process your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan

We may change your plan’s rate each monthly renewal term, and we will notify you of any rate change with the option to cancel. 

If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription. You can edit your payment information anytime by contacting us.

Cancellation Terms

You can cancel your subscription anytime via the My Subscription tab in the App or through the Contact Us tab in the App. If you cancel before the trial period, your order will not be processed. Should you cancel after the trial period, your payment is non-refundable, and your service will continue until the end of that month’s billing period.


Annual contract

 

Subscription Terms

Your subscription begins immediately after your trial ends. You will be charged, in one lump sum, the annual rate stated at the time of purchase. Your subscription will automatically renew on your annual renewal date until you cancel. You authorize us to automatically charge your payment method(s) every year until you cancel.

We may change your plan’s rate each annual renewal term, and we will notify you of any rate change with the option to cancel. 

If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription. You can edit your payment information anytime by contacting us. 

Cancellation Terms

You can cancel your subscription anytime via your My Subscription tab on the App or by contacting us through the Contact Us Tab on the App. Should you cancel after the initial trial period, your cancellation will take effect after the current month ends (based on your sign up date). The refund will be prorated with the current monthly rate and not the annual rate that you subscribed with. A $50 service fee will also be charged to process the refund.

TourTrack Tour Operator Service

If you use our Tour Operator service (“TourTrack Operator”), this section of this Agreement applies to you. TourTrack Operator may allow you to customize the Site, Products, and/or the Services using your own data or intellectual property or store data or intellectual property such as customer lists, employee/contractor lists, and content libraries on the Site, Products, and/or the Services as part of the TourTrack Professional service (such data and intellectual property collectively referred to as “User Data”). You will remain the owner of any User Data and grant us a non-exclusive, worldwide, royalty-free, and fully paid-up license to host such User Data in order to provide TourTrack Operator to you.

As a user of TourTrack Operator, you acknowledge and agree that you are solely responsible for adhering to all applicable laws, ordinances, and regulations of any name or nature when using TourTrack Operator and agree to indemnify and hold us and our affiliates harmless from and against any violation of such laws in accordance with Indemnification Section of this Agreement. Furthermore, you acknowledge and agree that the Services we offer are purely a software platform and we cannot be and are not responsible either for incorrect, inaccurate, or incomplete information on the Services or for any disputes that arise between you and any Clients, Employees, Contractors or Vendors of other products or travel services. You represent and warrant that you have insurance coverage of a type and limit appropriate for your business, and you acknowledge and agree that we may require you, now or in the future, to provide us with proof that you hold insurance satisfactory to us in our sole discretion as a condition for your use of TourTrack Operator.

Payment Processing

Payment processing services on the Services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). You agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of our enabling payment processing services through Stripe, you agree to provide us with accurate and complete information about you and your business, and you authorize us to share it and transaction information related to your use of the payment processing services provided by Stripe.

Quality, Accuracy, and Completeness

The Site may occasionally contain information found to be inaccurate, incomplete or out of date. TourTrack makes no representations as to the completeness or accuracy of the Site or Services and other information, advice or recommendations made available on this Site, nor does it make any representations or warranties as to the quality or safety of any Services, Travel Products, or other third party products or services offered or made available via the Site. All features, content, specifications and prices of Services described or depicted on this Site are subject to change without notice. The inclusion of any Service on this Site at a particular time does not imply or warrant that such Service will be available at any time.

Intellectual Property Rights

Except as expressly provided herein, the Site and Services, as well as their selection and arrangement, are protected by copyrights, trademarks, patents, trade secrets and other intellectual property and proprietary rights (collectively, “Intellectual Property Rights”), and any unauthorized use of the same may violate such laws and this Agreement. Except as expressly provided herein, we do not grant any express or implied right to use the Services. You agree not to copy, republish, frame, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the Services, any portions thereof, or the selection and/or arrangement of the Site or the Services. In addition, you agree not to use any data mining, robots or similar data gathering and extraction methods in connection with the Site or Services, or to otherwise take any action that may infringe on our Intellectual Property Rights.

The trademarks, service marks, logos and URLs (collectively, the “Marks”) displayed on this Site are the property of us, our licensors or other third parties. You are not permitted to use the Marks without the prior written consent of us, our licensors or such third party that may own the Marks.

Copyright Infringement

We respect the intellectual property rights of others. The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides a complaint procedure for copyright owners who believe that website material infringes their rights under U.S. copyright law. If you believe that your work has been improperly copied and posted on the website, please provide us with the following information: (1) name, address, telephone number, email address and an electronic or physical signature of the copyright owner or of the person authorized to act on his/ her behalf; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of where on the Site the material that you claim is infringing is located; (4) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. These requirements must be followed to give us legally sufficient notice of infringement. Send copyright infringement complaints to the following email address: info@tourtrackapp.com. We suggest that you consult your legal advisor before filing a DMCA notice with our copyright agent. There can be penalties for false claims under the DMCA.

Warranty Disclaimer

You agree that the Services are available on an “as is” basis, without any warranty, and that you use the Services at your own risk. We disclaim, to the maximum extent permitted by law, any and all warranties, whether express or implied, including, without limitation, (a) warranties of merchantability or fitness for a particular purpose, (b) warranties against infringement of any third party intellectual property or proprietary rights, (c) warranties relating to delays, interruptions, errors, or omissions in the Services or on the Site, (d) warranties relating to the accuracy or correctness of data on the Services, and (e) any other warranties otherwise relating to our performance, nonperformance, or other acts or omissions.

We do not warrant that the Site or the Services will operate error-free or that the Site is free of computer viruses and/or other harmful materials. If your use of the Site or the Services results in the need for servicing or replacing equipment or data, we are not responsible for any such costs.

You acknowledge and agree that (a) we do not control, endorse, or accept responsibility for any products, materials, or services offered by third parties; (b) we make no representations or warranties about such third parties, their products, materials, or services; (c) any dealings you may have with such third parties are at your own risk; and (d) we shall not be liable or responsible for any product, materials, or services offered by third parties.

We expressly disclaim any and all liability with respect to any damages, personal injury, or other harm that may be caused by your reliance on any suggestions, recommendations, or other information provided on the Services.

To the extent applicable, you hereby waive the protections of California Civil Code § 1542 (and any other analogous law in any other applicable jurisdiction) which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”

Some jurisdictions do not allow the exclusion or limitation of certain categories of damages or implied warranties; therefore, the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

Limitations of Liability

Any liability we have to you in connection with this Agreement, under any cause of action or theory other than a claim that we failed to forward payments received from Clients to Professionals pursuant to Section 10 hereof, is strictly limited to the greater of (i) $100 or (ii) the amount paid to us by you in the six month period immediately prior to the time such cause of action accrued. Without limiting the previous sentence, in no event shall we or any of our affiliates be liable to you for any indirect, special, incidental, consequential, punitive, or exemplary damages arising out of or in connection with, this Agreement. The foregoing limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we or our affiliates have been advised of the possibility of such damages.

You agree to indemnify and hold us harmless for any breach of security or any compromise of your Account.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential; therefore, the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

Indemnification

You agree to indemnify and hold harmless us, our affiliates and our and their officers, directors, partners, agents, and employees from and against any loss, liability, claim, or demand, including reasonable attorneys’ fees (collectively, “Claims”), made by any third party due to or arising out of your use of the Site and Services in violation of this Agreement, any breach of the representations and warranties you make in this Agreement, or your User Submissions. You agree to be solely responsible for defending any Claims against or suffered by us, subject to our right to participate with counsel of our own choosing.

Electronic Signatures and Notices

Certain activities on the Services may require you to make an electronic signature. You understand and accept that an electronic signature has same legal rights and obligations as a physical signature.

If you have an Account, you agree that we may provide you any and all required notices electronically through your Account or other electronic means. You agree that we are not responsible for any delivery fees charged to you as a result of your receipt of our electronic notices.

Governing Law

This Agreement is governed by Florida law, without giving effect to conflicts of law principles. You agree that, to the extent applicable and expressly subject to the Dispute Resolution provisions below, to submit to the exclusive jurisdiction of the state and federal courts located in Miami- Dade County, Florida in circumstances where this Agreement permits litigation in court.

Dispute Resolution

Please read this section carefully. It contains procedures for mandatory binding arbitration and a class action waiver.

Notice Requirement and Informal Dispute Resolution. Before either we or you may seek arbitration, the party seeking arbitration must send the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute and the requested relief. A Notice to us should be sent to: TourTrack LLC, 261 Westward Drive, Suite 201, Miami Springs, FL 33166, Attn: CEO. After the Notice is received, you and we may attempt to resolve the claim or dispute informally. If we do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.

Arbitration Rules. Arbitration shall be initiated through the American Arbitration Association (“AAA”), an established alternative dispute resolution provider (“ADR Provider”) that offers arbitration as set forth in this section. If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of the arbitration, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with these Terms of Use. The AAA Consumer Arbitration Rules (“Arbitration Rules”) governing the arbitration are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted by a single, neutral arbitrator. Any hearing will be held in Miami-Dade County, Florida, unless the parties agree otherwise. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.

Additional Rules for Non-Appearance Based Arbitration. The arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.

Time Limits. If either you or we pursue arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations (i.e., the legal deadline for filing a claim) and within any deadline imposed under the AAA Rules for the pertinent claim.

Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities, if any, of the parties involved, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the Arbitration Rules, and this Agreement. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and us.

Waiver of Jury Trial. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Agreement. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in a court and are subject to very limited review by a court. In the event any litigation should arise between you and us in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND WE WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.

Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS SECTION MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE PLATFORM USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER PLATFORM USER.

Confidentiality. All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. You agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Section, to enforce an arbitration award, or to seek injunctive or equitable relief.

Severability. If any part or parts of this Section are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.

Right to Waive. Any or all of the rights and limitations set forth in this Section may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Section.

Survival of Agreement. This Section will survive the termination of your relationship with us.

Small Claims Court. Notwithstanding the foregoing, either you or we may bring an individual action in small claims court.

Emergency Equitable Relief. Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Section.

Claims Not Subject to Arbitration. Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of our patent, copyright, trademark or trade secrets rights shall not be subject to this Section.

Miscellaneous

We may assign, transfer, delegate, or otherwise hypothecate our rights under this Agreement in our sole discretion. If we fail to enforce a provision of this Agreement, you agree that such a failure does not constitute a waiver to enforce the provision (or any other provision hereunder). If any provision of this Agreement is held or made invalid, the invalidity does not affect the remainder of this Agreement. We reserve all rights not expressly granted in this Agreement and disclaim all implied licenses.